Frequently Asked Questions

Q. How old should my baby be before they are able to sit in the upright seat of a Baby Jogger?
A. Our strollers and joggers can be used for children in an upright position from approximately six months to five-years-old. We do not recommend placing your baby in the upright seat of the stroller or jogger until they are able to sit and hold their head up without assistance. The POD is intended for children 12 months and older.
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Q. How can I use your Baby Jogger strollers with an infant?
A. You can easily turn your stroller into a travel system with one of our car seat adaptors or our Compact Pram. We have car seat adaptors available for our single and double strollers, and the Compact Pram is designed to fit on our single strollers that feature a full recline or a 2011 and newer City Mini and City Mini GT Double. The POD is intended for children 12 months and up and should not be used with a newborn. It is important to remember that newborns are more vulnerable to outside conditions and should be appropriately protected from the heat, cold and wind. (Please note our Car Seat Adaptors have a maximum weight capacity of 45 lbs - that's the combined weight of the car seat and the newborn, and the Compact Pram will hold children up to 25 lbs.)

If you do not wish to use a car seat adaptor or a Compact Pram, the City Mini, City Mini GT and City Elite strollers have an increased recline angle to a near flat position to accommodate newborns. That means you can safely lay a baby in the fully reclined seat of these strollers without the use of a car seat adaptor or bassinet. The Summit also has this feature, however, it is for cruising purposes only. Never run or jog with your seat fully reclined. Also, please keep in mind that babies should have ample neck support when placed in the seat of a stroller - you can use a rolled up cloth diaper or any number of neck supports sold at baby stores.
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Q. How old should my baby be before I can jog or run with them?
A. We recommend that you speak with your pediatrician before starting this activity. Every baby is different, but typically a doctor will recommend that a baby be 6 months old before you jog on smooth pavement, and 12 months old before jogging on trails, grass, gravel or uneven terrain.
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Q. Do you have a car seat adaptor for your side-by-side double strollers?
A. We have developed a patented car seat adaptor for our side-by-side City Mini and City Mini GT stroller. This accessory solves the tipping issue often associated with this type accessory - making it the safest on the market.  By placing our adaptor on a locking slide, an infant and a toddler can ride together by securing the car seat adaptor over one seat. If the toddler gets out, simply slide and lock the car seat adaptor in the center of the stroller to provide an equal weight distribution over the seats. The Double Car Seat Adaptor holds one car seat, and only one adaptor can be used on the side-by-side double stroller at a time.
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Q: Is my car seat compatible with your car seat adaptors?
A: Baby Jogger's 2012 standard car seat adaptors (Item Numbers BJ90123, BJ90223 and BJ90323) are compatible with the following car seats:

• Baby Trend Flex Loc
• Britax Chaperone
• Chicco KeyFit
• Chicco KeyFit 30
• Cybex Aton
• Evenflo Discovery
• Evenflo Serenade
• Graco SnugRide Classic Connect*
• Graco SnugRide Classic Connect 22*
• Graco SnugRide Classic Connect 30*
• Graco SnugRide Classic Connect 32*
• Graco SnugRide Classic Connect 35*
• Maxi-Cosi Cabrio
• Maxi-Cosi Mico
• Maxi-Cosi Prezi (Single Stroller and City Select Single/Double only)
• Peg Perego Primo Viaggio SIP
• Peg Perego Primo Viaggio SIP 30/30
• Safety 1st OnBoard 35
• Safety 1st OnBoard 35 Air

*Baby Jogger Car Seat Adaptors are compatible with the Graco SnugRide Classic-Connect models only. The Graco SnugRide Click-Connect models are not currently compatible.

Baby Jogger has developed a separate car seat adaptor for the Britax B-Safe car seat.

• Item number BJ90122 for single Baby Jogger strollers featuring the Accessory Mounting Bracket.
• Item number BJ90322 for the City Select and City Versa.

For previous model year car seat adaptors, please contact our customer care center for more information on compatible car seats.

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Q. What does the weight capacity of your stroller mean?
A. The weight capacity of Baby Jogger strollers includes the weight of the child or children, any items you are placing in the storage compartments and any accessories you are attaching. For example, if you are placing two 50 lb. children in a double stroller with a weight capacity of 100 lbs., you will exceed the weight capacity of the stroller by placing any items in the storage compartments or adding accessories. When using a double stroller, we recommend an even weight distribution on both sides of the stroller.
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Q. What are the differences between an EVA, Forever-Air and Pneumatic tire?
A. An EVA wheel is a lightweight molded plastic wheel that is ideal for pavement or smooth urban terrain. This wheel is available on our City Mini and City Versa, which helps to make these strollers lightweight, agile and compact when folded.

A Forever-Air tire is a rubber tire inflated with a lightweight foam instead of air. This ensures the tire will not go flat with frequent use or rough terrain. The City Mini GT, City Elite and City Select both feature Forever-Air tires.

A pneumatic tire is an inflatable rubber tire that provides a comfortable, smooth ride on many different terrains. The Summit, F.I.T., and POD have pneumatic tires, which add to their all-terrain capabilities.

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Q. Which wheel size is right for me?
A. We've devised the following guidelines so you can choose the right wheel size for your needs:

• 8"/8.5" Wheel - Ideal for indoor strolls, walking on pavement or smooth urban terrain. These smaller lightweight wheels are perfect for city dwellers who need a compact stroller for every day use. Please view our City Mini, City Mini GT or City Versa strollers for this wheel size.
• 12" Wheel - Perfect for walking on grass, trails, sidewalks or in stores. Wonderful for city life where smaller wheels offer a more compact, maneuverable stroller.You will fall in love with the 12" stroller wheels if you have previously owned a conventional stroller. Please view our City Elite, City Select or Summit models for this wheel size.
• 16" Wheel - Great for walking or jogging and is still very easy to store and transport. It's large enough to handle snow and sand yet still small enough to fit into tight spaces. Please view our Summit and F.I.T. models for this wheel size.
• 20" Wheel - Serious runners adore this model! It's easy to maneuver and provides a very smooth ride for the child.This large wheel easily handles rough terrain. Please view the POD for this wheel size.

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Q. Can I use the City Series line to run with?
A. The City Series line of strollers (Any stroller that starts with "City") is not intended for jogging or running. The City Series is a line of agile urban and all-terrain strollers that provide optimum versatility for every day use.
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Q. Do all of your strollers have a seat which fully reclines?
A. The City Mini, City Mini GT, City Elite and the Summit models have a seat that reclines to a near flat position.  Please note that the Summit's recline is for cruising purposes only. Please do not run or jog with the seat fully reclined.
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Q. Do your strollers fold?
A. The City Series strollers, Summit, F.I.T. and the POD feature our patented Quick-Fold Technology. Just pull the clearly marked "FOLD" handle and the stroller or jogger folds into an easily loadable and storable unit.
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Q. Can I use a buggy board with your strollers?
A. Baby Jogger offers a convenient accessory called the Glider Board. The Glider Board attaches to the rear axle of our single or double strollers and provides an area for an older child to ride along. It is not compatible with the POD and should not be used with the Summit or F.I.T. while jogging. Buggy Boards made by other manufacturers are not recommended for use with Baby Jogger strollers.
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Q. What is the HyChair and is it safe to use?
A. The HyChair accessory is used to convert a City Select or City Versa seat into a high chair. We designed the HyChair with safety as a top priority. It features 2 auto-lock mechanisms, soft, textured grips to prevent sliding on table surfaces and adjustment knobs which provide a secure fit to table tops ranging from .75 inches to 2.75 inches thick. Additionally we have ensured that the HyChair complies with ASTM F1235-03, the Standard Consumer Safety Specification for Portable Hook-on Chairs. We do not recommend using the HyChair on pedestal tables, glass tabletops, over tablecloths or placemats, or with children under 6 months of age. While the HyChair does comply with all safety standards, it is important to always keep an eye on your child while they are seated in this accessory. It is also the responsibility of the consumer to ensure the accessory is installed correctly and to use good judgment to prevent any potentially hazardous situation.
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Q. Is the fabric washable?
A. Yes, the seat and canopies of our strollers and joggers are made from strong, lightweight, washable fabrics which easily detach from the frame. The seat should be washed in cold water on the delicate cycle of your washing machine and attached back onto the stroller to dry.
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Q. How much air should I put in my tires?
A. Baby Jogger recommends inflating your tires to 20 PSI. Your tire rim may say a maximum of 40 PSI, but please only inflate to 20 PSI. You can use a standard bicycle pump to inflate your tires.
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Q. Are your strollers safe?
A. Yes! Safety comes first at The Baby Jogger Company. We test and retest our products to ensure that all our current strollers either meet or exceed ASTM and/or EN 1888 testing standards for strollers and carriages. Remember, we are the original Baby Jogger Company and that means we have over 25 years of experience caring for your precious cargo.
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Q. Are your strollers covered by a warranty?
A. Yes! Our frames are backed by a lifetime warranty against manufacturer defects. The fabrics, wheels, tires and other components carry a one-year warranty. When calling in a warranty claim, please have your item number, serial number, manufacturer date stamp and proof of purchase on hand to expedite the process.
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Q. What is the warranty if I live outside of the United States?
A. The warranty of your stroller or jogger is covered by the country in which you purchased it. If you purchased your Baby Jogger from a US retailer while living in another country, you are responsible for any shipping charges that may incur to fulfill a warranty claim.
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Q. How can I order a Baby Jogger?
A. You can shop for Baby Jogger strollers, joggers, bicycle trailers and accessories through authorized retail stores and online retailers. Baby Jogger accessories are available through Baby Jogger's online store. If you are unsure where to shop, feel free to call us toll-free at 1-800-241-1848, where one of our representatives can help you find the nearest retailer. If you are living outside of the US, please view our International Distributor's list to find a distributor nearest you.
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Q. I live outside of the US but my country does not have a distributor. How can I buy a Baby Jogger?
A. We do not compete with our International Distributors by shipping outside of the United States. Please locate the distributor nearest you for purchasing.
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Q. What is Baby Jogger's return policy?
A. If you would like to return a product purchased from our online store, please contact customer service at 1-800-241-1848 to request a return authorization number. Products may be returned within 7 days of receipt in new, unused condition. Returns will be credited for the product only and are subject to a 15% restocking fee as well as the cost of returned shipping.
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